Full width project banner image

Emergency Maintenance Plan

The Emergency Maintenance Plan is our roadmap to guide tenants during emergencies that occur at the property. It is vital to understand the definition of an emergency within the context of the Residential Tenancies Act WA so that appropriate actions can be taken promptly.

An emergency under the Residential Tenancies Act WA is considered to be an event that could cause serious property damage, pose a health or safety risk, or place belongings in jeopardy. This can include circumstances, such as a gas leak, a burst pipe, or an electrical hazard.

Steps to Follow in Case of an Emergency Outside of Business Hours

If you experience an emergency outside of normal business hours, please adhere to the following steps:

  1. Call: Contact Property Manager Alicia McCulloch at 0459 185 872. If you do not receive an answer, send a text message as a follow-up.
  2. Confirm: Reach out to the required contractor and confirm you are a tenant of Aqwasun Estate Agents.
  3. Email: Send Alicia McCulloch an email at pm@aqwasun.com.au with details about the emergency, the contractor you have contacted, and attach any relevant images or videos if possible.
  4. Follow up the next business day: Always follow up on the next business day to provide any updates on the situation, discuss any additional actions that might be needed, and schedule possible repairs or further maintenance.

The Maintenance Emergency Plan is a valuable tool in the prompt resolution of emergency situations, safeguarding both you and your property. Should you have any questions or require any clarification, please do not hesitate to reach out.

Remember, it's not just about property; it's about you feeling safe, secure, and taken care of. Always be aware, prepared, and make use of this plan when necessary.

We have an entrusted network of trades that are available in times of emergency. These include:

It is crucial to understand that if a tenant engages a contractor for a situation that is not an emergency, the tenant will be responsible for the cost. Always consult your property management team before contacting a contractor directly.